Data privacy & security

This Matilda International Hospital Customer Privacy Policy (Privacy Policy”) discloses how Matilda International Hospital (“Matilda Hospital”, “us”, or “we”) collects, stores and handles the personal data of its customers (including patients, users, visitors to the Matilda International Hospital’s premises and visitor to the www.matilda.org website).

Matilda International Hospital commits to protect customers’ personal and data privacy as well as to ensure customers’ confidence in providing personal data to us when using our website and other services.

Privacy of Patients and Visitors

We understand that on special occasions patients and their families may wish to take photographs or video themselves while in hospital. The hospital welcomes and accommodates these requests, but must also take into consideration the needs and feelings of other patients, staff and visitors within the hospital or clinic area. Therefore, patients and visitors must follow the below guideline when taking pictures or video within the hospital’s premises:

Take images only of your family and friends. Be aware of other patients, visitors or staff who may appear in the background
Staff must be asked for their permission to be recorded and their wishes to the use must be respected.
If any pictures or video are going to be published and shared, images of other patients, visitors or staff must not be included in those pictures.
The hospital is a private premise where aerial photography is not permitted. The hospital reserves the rights to report to the police should any unauthorised filming be reported or found.

The Personal Data We Collect

By providing your Personal Data to us, you are consenting to this privacy policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.

We request information from different parts of our website and during your patient journey that may be used to personally identify you, including but not limited to:

Your personal information such as your name, gender, data of birth and passport or other personally identifier;
Your contact information and your emergency contact person’s contact information such as telephone numbers, mailing address, email address, mobile number and facsimile number;
Your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
Your business information such as company name, business title and associated contact information;
Your insurance information such as your policy number and package coverage;
Your responses to marketing information, survey or other marketing contest conducted by us or on our behalf.

Certain personal data are mandatory such that fail in providing those data correctly may affect the delivery of certain services.

Purpose for which the personal data are collected and used

We may use your personal data for one or more of the following purposes:

To process and administer your admission, appointment and/or other medical services with or through us.
For your use of the online services available in our website;
For marketing, promotional and customer relationship management purposes, such as sending you our hospital updates and offers;
For identification or verification purposes in connection with any of the service or product that may be supplied to you;
To contact you regarding your enquiries;
For joining our ME health club
To disclose to a third party to comply with any law, legal requirements, orders, directions or requests from any court, authority or government body of any jurisdiction, which may be within or outside of Hong Kong
To facilitate the payment for products and services provided by us or our subsidiaries including verification of credit card details with ours and the relevant banks’ database.
To contact you asking for feedback about your experience with us; and
To evaluate, plan and improve the services we provide.

Aggregated information such as the browsing duration or frequently visited pages will be collected for our business planning or website improvement. However, those information will not be able to identify any individual user.

How to Access or Correct Your Personal Data

You may want to get access to the personal data which we have collected or update those data. To do so, please contact our patient service centre at 2849 0111 or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

For data in relation to employees of the hospital, please contact the Human Resources Department by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Please click here to read the full version of our privacy policy.

Privacy & security