PAYMENT POLICY
Prior to your admission, it is important that you understand the cost of your hospital stay and the payment policies. Your hospital bill will be made up of the hospital’s fee and the doctor’s fee, these will vary according to the selected room category.
Hospital fees and packages
Hospital fees are charged as packaged or non-packaged. A range of packages is offered at pre-determined prices to cover the most frequently performed procedures. You will be automatically enrolled onto a hospital package if one is available for your procedure. You cannot be downgraded once you are admitted. If you choose to upgrade, the entire package, including the doctors’ fees will be charged at the higher rate. There is no refund on packages for early discharge, and any unused items in the package will not be discounted or refunded.
For procedures that are not packaged we will be happy to provide an estimate, please send your request to our Patient Service Centre at psc@matilda.org .
There are two types of packages available:
Hospital Fee Packages
These packages are offered at pre-determined prices. Overnight packages include nursing care, room (meals included) and treatment normally associated with the procedure, as stated within the package. Day case packages also include nursing care, procedure and room fee (meals excluded) as stated in the procedure.
These packages do not include doctor’s fee.
Additional notes on Maternity Packages
The maternity package commences on the day your baby is born. If you are admitted for a normal vaginal delivery there is no additional room charge for the delivery suite the night before your baby is born (the use of a separate patient room will incur charges). If you are admitted for an induction of labour there is a specific package rate for this which includes accommodation. For multiple pregnancies 30% of the package charge is added for each additional baby.
Total Care Packages
These packages are inclusive of both the hospital’s and doctor’s fee, allowing better cost management for your hospital stay. The packages include nursing care, room (meals included for overnight packages ) and treatment normally associated with the procedure, as stated within the package.
You can find a list of available total care packages here.
These are for designated specialists only, so if you wish to enrol to one of these, please contact the Patient Service Centre at 2849 0388 or psc.referral@matilda.org.
Doctors’ Fees
All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another and they usually charge according to your room category. This pricing structure is common in Hong Kong and does not affect the level of care provided to you. It is in your best interest to discuss the expected charges with your doctors ahead of time. The hospital only collects doctors’ fees on their behalf.
Room category and charges
Room choices include, VIP Rooms, Private Rooms, Twin Rooms and Standard Rooms, subject to availability. Click here to take look at the rooms.
A private room refers to any category of room with single occupancy. Rooms are allocated on a first-come-first-served basis (or for Maternity patients, first-delivered-first-served basis). If the preferred type of room is unavailable at the time of admission, you will be offered other room options.
All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors’ fees vary according to the room category. For overnight packaged procedures patient meals are included. For other procedures, meals will be charged according to the food items ordered.
Once admitted for a non-packaged procedure, should you wish to change your room category, 48 hours' notice is required.
Isolation rooms are allocated on written instruction from the doctor for clinical indications or if required by the hospital’s infection control policy. This will result in additional accommodation charges or medical fees.
Lodgers
One lodger may stay with paediatric patients in all types of rooms without additional charge. For adult patients, lodging is only available in private rooms.
All meals for lodgers will be charged according to the items ordered.
Important Payment Information
A deposit is required upon admission. A minimum of HK$20,000 or 50% of the estimate total charges, whichever is higher. The hospital reserves its right to take 100% deposit in advance of admission. If you are entitled to any special rates you must inform us on admission to avoid billing errors.
If your stay is covered by insurance with a Guarantee of Payment, you should ensure the GOP is in place for your admission. For details on insurance information, please click here.
Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee an exact operating time.
There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge.
Interim bills will be issued every 5 days and should be settled within 2 days of the bill issuance. All accounts must be settled before discharge or payment arrangement guaranteed by insurance companies. The hospital accepts payment by EPS, credit card (Visa Card, Master Card, American Express, China Union Pay), Alipay or cash in Hong Kong dollars.
If your doctor places a late pharmacy order at the end of your stay this may lead to a delay in billing on discharge.
Please inform the nurse at least two hours prior to your planned discharge to ensure the bill is complete and prevent billing delays. If discharged out of office hours you will be required to sign a blank credit card voucher. Our staff will contact you with the amount before charging to the card. Detailed itemised hospital charges are available at the Client Account Department, to receive a copy please send a request to ipcash@matilda.org .
Should you require a copy of your medical notes, a fee will be charged and five working days are required to process this from the day payment is received.
Whilst changes in price are not expected, amendments may be made without prior notice, therefore it is advisable to check the package price and contents before admission.
Extra Charges
Additional services:
Specific for Maternity:
Unsocial hours
HKID/PASSPORT IDENTIFICATION You must provide a valid HKID/Passport at admission to comply with legal requirements by the Department of Health for safe administration of drugs and treatment. If your child is being admitted, a valid identity card or passport (or your child's birth certificate if they do not yet have an ID card or passport) is needed as a legal requirement. For maternity care, the father's identity card or passport is also required. Patients admitted without an ID will not be treated or have surgery performed at this Hospital until a valid ID is produced. So please ensure you have it with you to prevent delays.
Hospital fees are charged as packaged or non-packaged. A range of packages is offered at pre-determined prices to cover the most frequently performed procedures. You will be automatically enrolled onto a hospital package if one is available for your procedure. Once a package has commenced, it cannot be downgraded. However, if upgraded, the entire package, including the doctors’ fees will be charged at the higher rate. There is no refund on packages for early discharge.
Unsocial hours:
ROOM CATEGORY AND CHARGES
Room choices include, VIP Rooms, Private Rooms, Twin Rooms and Standard Rooms, subject availability. All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors fees vary according to the room category. Meals are excluded from the room rate and will be charged according to the food items ordered. The full day rate is charged for the day of admission. There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge. 48 hours notice is required to change room category following non-packaged surgery. Isolation rooms are allocated on written instruction from the doctor for clinical indications only. This will result in additional accommodation charges. Private room refers to any category of room with single occupancy and is available on a first-come-first-served basis (or with Maternity patients, first-delivered-first-served basis). On occasions whereby all single occupancy rooms have been occupied, patients with private room preference will be requested to share a room until single occupancy can be arranged. For shared rooms, the window side bed, where applicable, is available on a first-come-first-served basis (for maternity patients on a first-delivered-first served basis). A lodger is only permitted to stay in private rooms or with paediatric patients in our care. While we make every effort to provide you with the room category you requested, the nature of maternity services means it cannot be guaranteed. Should your booked room category not be available, you may choose a different available room. The published room category rate will apply.
Packages
A range of packages is offered at predetermined prices to cover the most frequently performed procedures. Packages include all nursing care, room and meal charges and treatment normally associated with the procedure as stated within the package.They do not include doctors' fees.
Once a package has commenced, it cannot be down graded. However, if upgraded, the entire package will be charged at the higher rate.
Maternity package prices (click here) Surgical package prices (click here)Paediatric packages (click here)
There is no refund on packages for early discharge. Maternity packages commence on the day the baby is born.
Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee exact operating time.
Miscellaneous items such as extra refreshments, IDD telephone calls etc are not included.
In addition for maternity packages:
There will be additional fee, if the mother/baby requires special monitoring, treatment, medication, use of equipments, tests and nursing procedures.
Post-operative antibiotics are excluded, allowing the doctor to select the most appropriate antibiotic.
For multiple pregancies 40% of the package charge is added for each additional baby.
Extra emergency services or surgery beyond an emergency caesarean section, extra laboratory tests, cross-match procedures, treatment and drugs relating to complications or pre-existing conditions will be charged.
For procedures that are not packaged we will be happy to provide an estimate, please send your request to our Patient Service Manger psmanager@matilda.orgPatient Service CentreTel: 2849 0355
Please submit this admission form at least one day prior to your admission to allow time for preparation
Room Classification *subject to availability on arrival. Please ensure that this is consistent with your insurance coverage and bookings made through the doctor's clinic
